CMI Concord provides educational services to develop better negotiators who produce better negotiation results for themselves and their organizations. One of our clients' main goals for training is to enhance the personal awareness, knowledge, and skill of their negotiators. Of equal importance to that basic goal is our collaboration with clients to improve their overall negotiation culture, including the support provided by human resources, governance and management, and organizational strategy. We conduct thorough diagnostic studies with our clients to understand their industry, mission and vision, strategy, organizational dynamics, and challenges. Based on this information, we develop customized instructional materials and products. CMI Concord's instructional materials and methods, many of which were developed initially at the Harvard Negotiation Project, emphasize learning through interaction among participants. We often use current unresolved negotiations as our main educational material. Participants find that while our training is designed to achieve specific client goals, their newfound awareness, frameworks, and skills are applicable to all negotiations, relationships, and conflicts in their daily lives.

From time to time our clients need greater leverage, greater flexibility or broader coverage than can be provided through personal training. To satisfy these needs, CMI Concord creates award-winning videos, interactive computer software, and written materials. We also train and license client staff to teach negotiation and mediation process to their colleagues.

Through our work in education we have

• trained partners and executives of multinational businesses on how to improve their client relationships and engagement profitability.
• trained the top foreign ministry and trade officials from several countries.
• jointly trained labor and management leaders of institutions in sessions that often receive strong endorsement from union, political, civic, business and educational leaders.
• produced, and appear in, numerous educational products including Getting To Yes, a Video Workshop on Negotiation and Yes! The Interactive Negotiator, a multimedia CD developed with Accenture (formerly Andersen Consulting) and the Learning Sciences Corporation and distributed by Harvard Business School Publishing.