In the complex environment of health care delivery, CMI Concord Group has been an invaluable asset in helping us address a number of difficult internal and external situations.

Some courses give you perhaps one memory or takeaway point, but in 20 years in the pharmaceutical industry two courses stand apart as having made a permanent and telling change to my overall behaviour and performance. Both these courses were on negotiating and run by CMI Concord Group.

Your tools, skills and advice continue to guide my actions. Moreover, I have found that by instructing my own management team and directors in the same tools and skills, our company has been increasingly successful both in its internal as well as its external negotiations, be they mergers with other companies or internal management and governance debates.